Mansfield Workwear & Branding

Have a question?

Find the answer here or contact us to discuss your needs. 

I have just placed an online order. Can I cancel or change it?

Get in touch with our team asap to discuss your options. If you have received our dispatch notice then unfortunetly not until you receive your order. 

How long will my order take?

Your order will be dispatched within 2 business days unless we notify of a delay i.e if your order is on backorder with our supplier. 

What if I think I have a defective product?

Please contact us within seven days of receiving your item so we can discuss options. 

Can I return my purchase in a retail store?

Yes you can. We are located at shop 5, 165 Mt Buller Rd Mansfield VIC 3722. Please make sure all tags / stickers / packaging are still attached to the item and bring along your proof of purchase. 

How can I return faulty products?

Yes you can. We are located at shop 5, 165 Mt Buller Rd Mansfield VIC 3722. Please make sure all tags / stickers / packaging are still attached to the item and bring along your proof of purchase. 

What will happen if I return an item purchased with my gift card?

We will issue you with another gift voucher for the value of the purchased price. 

I want to get my branding on clothing, what is the minimum order amount?

We are happy to do 1-off’s or 100’s, however the more you order will help keep the overall costs down per unit. Please note there is a once-off set up fee for each design on first print. 

How long will my custom order take?

The standard order turnaround for Embroidery, DTF pritnig and DTG printing is 10-15 business days, this begins after we have received approved digital artwork and order information.

The standard order turnaround for full sublimation products is 30-35 business days, this begins after we have received approved digital artwork and order information.

Do you only print onto Tshirts?

Not at all, t-shirts are our passion and our specialty, but we do print onto a wide range of items. Including hoodies, crewnecks, polos, longsleeve t-shirts, caps, tote bags, tea towels, business cards, stickers, bottle openers and a host of other promotional items.

Can I supply my own shirts?

Yes you can! However pleae note that not allfabrics are suitable for certain branding and some fabrics can’t handle the heat we need to finish some prints. 
 
Feel free to pop in to our store and speak one of our team members to confirm if its suitable or not.

What file type do you need for my artwork?

Our preferred file type for artwork is vector, commonly made in Adobe Illustrator and ends in the .eps or .ai format. You won’t be able to open these files on your standard computer or phone, however, we will can open them. 

Supplying us with a high quality design artwork file is crucial for getting the best print results, if you cannot supply a vector file we can work with Adobe Photoshop files.

When supplying a Photoshop file we require a minimum of 300dpi at 30cms wide.

You can use our T-shirt Template file on our Resources page to help you mockup your design in either Adobe Illustrator or Adobe Photoshop.

But don’t worry, we are here to help you. Our talented artwork team will be able to look at the artwork you have on file and let you know what is suitable for print.

Can you design artwork for me?

Yes we can! Our design team can handle all your artwork needs, we know exactly how to make a great design with t-shirt printing in mind.  We have extensive experience in apparel branding, company logos, business cards, die cut stickers and much more.

Our rate starts at  $85 for design work and we will always quote the  cost involved with any designs that need to be created, redrawn or modified for print.

What if I think I have a defective product?

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Can I return my purchase in a retail store?

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How can I return faulty products?

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What will happen if I return an item purchased with my gift card?

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I have just placed an order. Can I cancel or change it?

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Is the colour I see on the website the actual colour of the item?

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(03) 5775 2123
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